Usage of ListMarketer products and services constitutes customer’s acceptance of ListMarketer’s billing policy, and all customers must comply with this billing policy per the Master Services Agreement.
Launch Support and all other Services purchased from ListMarketer must be used within the timeframe specified at the time of purchase. Specifically, Launch Support must be used within 90 days after purchase and within 30 days after commencement of use of the Services, unless otherwise stated at purchase. Launch Support and all other Service fees are nonrefundable. In the event of cancellation, ListMarketer will not prorate any portion of unused Service fees, and amounts due to ListMarketer must be paid in full.
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the first day of receiving logins. Subscription billing is based on availability of products and services, not based on usage. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. ListMarketer will not prorate any portion of unused Subscription Fees. All Subscription Fees are nonrefundable.
In the event ListMarketer collects fees for any third party products and/or services, the fees are non-refundable.
ListMarketer accepts payments via ACH/credit/debit card. ListMarketer currently accepts MasterCard and VISA credit/debit cards.
Creating a Cancellation request: A request to cancel must be initiated by submitting an online ticket through Support; emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.
Simply canceling the credit/debit card associated with a ListMarketer account does not cancel the account. ListMarketer will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with ListMarketer Accounting or submit an online ticket if you wish to initiate cancelation of your ListMarketer account.
Finalizing the Cancellation: After a request to cancel has been initiated, you must speak with somebody on the ListMarketer staff to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed, subject to the terms of the “Subscription Billing” paragraph above.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Launch Support or Transaction Fees charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Each ListMarketer customer agrees to provide ListMarketer 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should ListMarketer receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before ListMarketer has been given a chance to resolve the issue, ListMarketer has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by ListMarketer, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, ListMarketer retains the right to collect on any Services or Fees that are due. ListMarketer may submit any disputed amounts to a collection agency. Once a chargeback has been received, ListMarketer has the right to suspend the account until the matter is resolved.
Subscription and Service Fees, including but not limited to those related to the Launch Support, are nonrefundable and will not be prorated at any time.
Q. How do I get copies of my invoice?
A. Invoices can be viewed by logging into the ListMarketer billing portal.
Q. How can I see how much I owe on my account?
A. Account balances can be viewed by logging into the ListMarketer billing portal.
Q. How can I update my credit/debit card?
A. Payment information can be updated by logging into the ListMarketer billing portal.
Q. How can I cancel my account?
A. Account cancellations must be initiated by submitting an online ticket through the Support Department. Emails not sent to ListMarketer support are not acceptable. After a request to cancel has been initiated, you will be contacted by a member of our team as part of the cancellation process.
Q. Can I change my billing date?
A. We do not change billing dates.
Q. Can you split payments towards my monthly fee between two cards?
A. No. ListMarketer requires each payment to be charged to one method only.
Q. Can I pay by paper check?
A. No, we do not accept paper checks for payment but we process ACH payments using the same information.
Q. Can I put my account on hold?
A. Due to the nature of a subscription business, we do not place accounts on hold, barring extraordinary circumstances which are approved in writing by ListMarketer. Any discounted months will not apply to your term commitment if applicable.
Q. Can I decrease my monthly payment?
A. Please contact your sales representative to discuss other plan and pricing options that suits your needs.
Q. How can I make a payment?
A. You may contact the ListMarketer Accounts Receivable team during normal business hours (Monday – Friday 8am to 5pm Utah, USA, MST) at+1 801-288-9022.
Q. What forms of payment can I use?
A. ListMarketer currently accepts ACH, MasterCard, and VISA credit and debit cards.
Q. Why was I charged an additional amount other than my monthly subscription?
A. Most likely it is for Transaction Fees or other one-time services. You can review all invoices by logging into the ListMarketer billing portal.
Q. I haven’t been using the system, so why am I getting billed?
A. ListMarketer does not bill based on usage. As a subscription-based product, it works much like a gym membership where you get charged whether or not you go. ListMarketer provides you the ability to log in to use our services, whether you choose to actually log in and use the system is up to you.
Q. I cancelled my account. Why is ListMarketer following up with me about my outstanding balance?
A. Cancellation of your subscription does not dismiss outstanding balances or charges you had agreed to before canceling (such as a Launch Support package or annual contract, portions of which may not yet have been paid at the time of the account was canceled). Please reach out to the cancellation team with questions about balances upon cancellation. To make a one-time payment after cancellation, please reach out to the Accounts Receivable team.
Please contact us for any other questions or concerns about our billing policies.