FTP account(s) We host FTP accounts for our customers to use in conjunction with the ListMarketer software. This offers plenty of storage for all your data files, and you can use this account for list imports and exports using the “Import/Export to/from FTP” feature. If you need multiple FTP accounts, we will happily provide you with these.
Database Backups We will backup your database every 8 days. This helps manage risk in case the hard drive on your server fails or your ISP takes it offline. This service turns a potentially catastrophic failure into a temporary inconvenience, and means that you do not have to reload your lists and your campaign data remains intact should there be any issue with the hardware.
Email Accounts We are happy to provide you with a free email account that will always receive your test messages. This allows your servers to send you test creatives and notifications under all circumstances.
Server Monitoring We track your server(s) using Nagios – a state of the art monitoring software that tracks your server(s) and reports if they are down so our support staff can get right on the problem. During business hours, we will take action on any server that has been down for 15 minutes, working with the ISP if necessary to keep you up and mailing.
DNS service for your servers This service allows us to provide reliable, high-speed DNS service to all ListMarketer servers. There is no rate-limiting on this service.
All customers can expect to get to know our support staff. We offer an initial walkthrough call, customized to your questions, and continue to work with our customers to fine-tune and maximize usage of the software. We help with everything from simple software how-to questions to advanced delivery analysis. During our business hours, expect a response from a real person within 20 minutes of submitting a ticket. With all accounts, we offer after-hours, weekend, and holiday emergency support.